The following terms and conditions apply to any of our provided Services (In-Person Facilitation, Virtual Facilitation, 1:1 Coaching, Consulting, and Customization).

DEPOSIT AND PAYMENT

Group Events: A deposit of 50% of the “Grand Total” is due upon signing NET 10. The remaining balance is due NET 30 from the first Service Delivery Date.

1:1 Coaching: Payment of the "Grand Total" amount is due in full upon signing NET 10.

Deposits received in advance of facilitated sessions must be used within 12 months from the date of payment. The unused balance will not be refunded after the 12-month period has ended.

We reserve the right to invoice you the balance of the amount withheld.

TRAVEL EXPENSES

For In-Person Facilitation and 1:1 Coaching Sessions: Actual expenses are billed separately within 30 days of the Service Delivery Date, due upon receipt.

SERVICE TURNAROUND AND REQUIRED DOCUMENTATION

Group Events: We require that you provide one of the following properly authorized purchase documents at least 4 weeks prior to the first Service Delivery Date to ensure we have sufficient time to prepare the session:

1. Our Quotation (QN) signed by an authorized person in your organization

2. Our Sales Order (SO) signed by an authorized person in your organization

3. Purchase Order (PO) from your organization

4. Statement of Work (SOW) from your organization signed by an authorized person

We ask that session dates are confirmed at least 4 weeks prior to the session for In-Person Facilitation events and at least 2 weeks prior to the session for Virtual Facilitation events.

1:1 Coaching: Once your session(s) are confirmed, we ask that you provide a signed Quotation, Sales Order, Purchase Order, or signed Statement of Work at least 2 weeks prior to the date of the first session to ensure we have sufficient time to prepare for the session(s). Please note that 1:1 Coaching packages requiring coordination of multiple schedules will be treated as a Group Event (see above).

CHANGE/CANCELLATION POLICY

Changes to a scheduled Service: If you need to reschedule and/or make significant changes to the content of a Service after a signed Quotation, Sales Order, SOW or Purchase Order is received:

• Changes less than 14 days prior to the Service Delivery Date – 30% fee will be charged

• Changes less than 7 days prior to the Service Delivery Date – 60% fee will be charged

• Facilitation can be rescheduled 2 times before resulting in a cancellation (fee will be charged each time a session is rescheduled).

For programs (i.e. more than 1 facilitated session), the corresponding percentage above will be taken for each session impacted by the change.

We reserve the right to invoice you for expenses incurred from the date and/or content change (including but not limited to content design, content development, bespoke service materials, accommodation, and airline change fees). Any newly requested dates must follow the service turnaround guidelines above.

In-Person to Virtual: Upon request, with at least 14 days notice, FridayMakers will agree to convert In-Person Facilitation to Virtual Facilitation. Any deposits paid will be utilized as credit toward the Virtual Facilitation. Requests received within 14 days will be invoiced at the full amount and applied as credit. Credits will be valid for 6 months from the originally scheduled Service Delivery Date. Additionally, FridayMakers cannot guarantee an exact transfer of the in-person session content to virtual as not all in-person content works in a virtual setting. Our Sales team members will assist you with pricing, logistics, and content changes as required.

Virtual to In-Person: Upon request, with at least 4 weeks notice, FridayMakers will agree to convert Virtual Facilitation to In-Person Facilitation. FridayMakers will make every effort to maintain previously booked dates but cannot guarantee any dates affected by the change. Additionally, FridayMakers cannot guarantee an exact transfer of the virtual session content to in-person as not all virtual content works in an in-person setting. Our Sales team members will assist you with pricing, logistics, and content changes as required.

In-Person to Hybrid with Virtual: Upon request, with at least 14 days notice, FridayMakers may be able to modify In-Person sessions to include virtual participants. A dedicated online facilitator is required to support the virtual group effectively, and additional charges will apply. We request that you provide an on-site support technician to ensure a seamless participant experience.

In the case of cancellations, reschedules, or conversions (in-person to virtual or virtual to in-person), FridayMakers will make best efforts to staff the session with the same Facilitator(s) as initially planned but cannot guarantee it.

In the case of content changes, FridayMakers cannot guarantee the same Facilitator(s) will be staffed on the session.

Cancellation of scheduled facilitation session(s): If you need to cancel a session, please contact us at least 30 days before the scheduled Service Delivery Date. We will refund your deposit, less expenses incurred prior to our acknowledgment of cancellation and will not charge you for the Service. In the event your deposit does not cover the total of the incurred expenses, we reserve the right to invoice you for the difference. If you cancel less than 30 days before the scheduled Service Delivery Date, we will refund your deposit according to the following:

• 29-15 days in advance: 60% refund less expenses incurred prior to our acknowledgment of cancellation

• 14-8 days in advance: 30% refund less expenses incurred prior to our acknowledgment of cancellation

• 7 days or less: no refund and we reserve the right to invoice for expenses incurred prior to our acknowledgment of cancellation

Cancellation of scheduled 1:1 Coaching session(s): Any changes, including but not limited to reschedules or cancellations, must be made at least 72 hours prior to the Coaching session start. Changes made less than 72 hours prior to the session start date will be considered a completed session and ineligible for rescheduling. Sessions canceled more than 72 hours in advance may be rescheduled once. Rescheduled sessions must be booked a minimum of 7 days in advance of the session. FridayMakers cannot issue refunds or credits for late cancellations or no-show coaching sessions.

Unforeseeable Facilitator staffing change(s): On rare occasions, scheduled Facilitator(s) could have a last-minute emergency or situation preventing them from delivering Services as planned. Examples include, but are not limited to, flight cancellations, illness, or family emergencies. Should a staffing change be required:

• FridayMakers promises to make best efforts to replace the Facilitator with another comparable Facilitator

• In circumstances where it is not possible for FridayMakers to find a replacement, FridayMakers will either alter the format or reschedule the Service. In either case, FridayMakers will inform you as soon as it is aware of the situation and offer you options

Force Majeure: If a situation beyond the reasonable control of either party, including but not limited to acts of God, flood, weather, acts of war, riots, strikes, labor difficulties, restrictions on travel, terrorism in or around in place where Services are occurring, civil disorder in or around where Services are occurring, curtailment of transportation or an outbreak of a national or global pandemic, including but not limited to COVID-19, make it illegal, impracticable or impossible to deliver Services as agreed, the affected party may delay or suspend Services, without liability, upon written notice to the other party as soon as practicable, outlining the basis for the delay or suspension of Services. The affected party will take all commercially reasonable actions that may be necessary to mitigate the impact of the delay or suspension of Services and to resume Services as soon as possible. If the situation lasts longer than ninety (90) days, either party may immediately terminate this Agreement by giving written notice to the other party and all amounts paid to FridayMakers for Services not yet performed will be refunded to you.

NUMBER OF PARTICIPANTS

In-Person Events: Please ensure the number of participants attending the session does not exceed the number agreed with us when you contracted us to provide the Service. We work hard to ensure the quality of our Services remains high and that your team achieves the desired outcomes. To achieve this, a balanced Facilitator to Participant ratio is essential. If the number of participants attending the session exceeds the agreed participant count, we may not be able to achieve your objectives - or ours. Let us know if you expect a higher participant count as far in advance as possible so we can do our best to arrange for more Facilitators (at an additional cost). We will do our best to staff additional Facilitators, but we can't guarantee them. You may be required to consider alternate Service Delivery Date(s).

Virtual Events: Please ensure only the number of participants agreed upon attend the facilitated session. If the actual number of participants exceeds the maximum participant count agreed with us when you contracted us to provide the Service, we reserve the right to invoice you for the price difference. If the actual number of participants is less than the minimum participant count, we reserve the right to invoice you the amount you agreed to pay when you contracted us to provide the Service.

PRIVACY NOTICE

FridayMakers is dedicated to protecting your confidentiality and privacy. The event will not be recorded without your explicit permission. The event content may be licensed and subject to legal protection.

For general inquiries, please get in touch with privacy@fridaymakers.com.

PURCHASE ORDER 

If your company requires a Purchase Order, send your Purchase Order to us at accounts@fridaymakers.com at least 4 weeks prior to the first Service Delivery Date. Include the following information on the order:

1. Name of our company: Friday Makers Pte. Ltd.

2. Supplier #: if your organization has assigned one to us, please include it on your purchase document

3. FM Reference #: this number will be located on the first page of the Quotation or Sales Order we provide you